STORZ & BICKEL offers customers around the world a registration platform for their original S&B devices, no matter where they have originally purchased their devices from.

For MEDIC devices please visit vapormed.com/registration and register there.

Why register my product?

• Get a 3-year guarantee for your VOLCANO CLASSIC, VOLCANO HYBRID, PLENTY, MIGHTY+ or CRAFTY+ and 2 years for your MIGHTY or CRAFTY.
• View guarantee services and submit guarantee claims
• View repair services and submit repair requests 

How to register my device?

1. Log in to your customer account; please follow the instructions for creating a customer account to register as a new customer.
2. Go to "My Devices" and select "REGISTER DEVICE".
3. Fill in all information to register your device and select "Submit".
4. You will receive a confirmation e-mail once the registration of your device was successful. This can take up to 72 hours.

⚠️ Attention: We have a Medical (VAPORMED) and a Household (STORZ & BICKEL) Product Line

You can answer the query below to be redirected to the correct store.

2. Go to the "My devices" section in your customer account.

3. Enter all the necessary information to register your device.

What do I need in order to register?

You only need the serial number and the invoice. You can find the serial number on the type plate on your product.

The product guarantee of STORZ & BICKEL GmbH and the general terms and conditions of STORZ & BICKEL GmbH for repairs can be found here.